--- Servicing Montgomery and Chester County Pennsylvania ---

Computer Services

Experienced and Professional Support

When it comes to computer related hardware and software, Hetzell Consulting offers its customers 30 years of professional technical experience. We provide a complete selection of support services associated with home and small business computing.   Click on the topics below for details.

Computer Hardware Services...

Computer Repair - All makes and models (Desktops & Laptops)
Computer repair is what we do best! From replacing a broken laptop display to saving your data from a malfunctioning hard drive, we excel at determining the root problem and fixing it efficiently and effectively. Listed below are some of the benefits you receive when choosing us as your support provider.
  • We service all makes and models
  • We only use replacement parts from reputable manufacturers
  • We warrantee all hardware repairs for a period of 60 days
  • If pertinent, prior to beginning repairs we secure your data by performing a complete backup
  • Once repairs have been completed and verified, the backup is irretrievably erased
  • We clean every computer we repair, both inside and outside
  • We check and update all operating system software and hardware component software drivers
  • We perform complete hardware diagnostics to confirm system functionality
  • We document all work done and any recommendations on our findings
One of the most important tools used for repair is process. Following a proven process combined with knowledge and experience can solve most any problem efficiently and effectively. Listed below is a high level overview of the 7 step process we follow when repairing your computer.
Step 1: Identify the problem
Step 2: Establish a theory of probable cause
Step 3: Test the theory to determine cause
Step 4: Establish a plan of action to resolve the problem and identify potential effects
Step 5: Implement the solution
Step 6: Verify full system functionality
Step 7: Document findings, actions, and outcomes
Computer Installation & Setup
We offer all-inclusive installation and setup services for your new system. If you’re not sure how or don't have the time to install and setup a new computer, don't hesitate to give us a call. Listed below are some of the tasks associated with a new system installation.

  • Unbox and assemble the hardware
  • Install or update the operating system and hardware component device drivers
  • Uninstall unnecessary or unwanted bloatware programs
  • Install and configure additional software programs
  • Setup and configure your internet connection
  • Setup a secure wired or wireless network
  • Setup your email account(s)
  • Hookup your printer and other peripheral devices
  • Install and setup antivirus software, a firewall, and a data backup system to protect your privacy and valuable data
  • Show you how to connect and synchronize with other digital devices including TVs, Tivos, smart phones, webcams, digital cameras, etc.
  • Organize your included documentation and submit your warrantee(s)

Once we have completed your installation and setup, we will show you how to keep your software current and compatible utilizing online updates.

Besides just hooking everything up, turning it on, and going through the configuration screens, there are plenty of undocumented tasks that should take place to facilitate proper system operation. Below are just a couple examples.

Example1: A new computer usually comes bundled with loads of unnecessary software known in the industry as bloatware and while this bundled software helps subsidize the price of the computer, it also runs unnecessary processes and services which use up valuable system resources. Most novice users don't realize the impact this unnecessary software has on their system and allow it to run unchecked.

Example2: Between the time a computer is manufactured and setup in your home, many updates take place to the necessary software i.e., the operating system, anti-virus software, and hardware device drivers. Because these software components work together, they all need to be updated to current release levels in order to facilitate proper system operation.

When we install your computer equipment, we perform the undocumented tasks leaving you with a completely optimized system.
Device Repair - Anything computer related (from Printers to Smart Phones)

Think of us as your computer handyman. No matter what the device is or the trouble you're having with it, if it connects to a computer there's a good chance we support it. Also, in addition to our quick turn around service, Hetzell Consulting offers a 60 day warrantee on all repairs that we perform.
Give us a call today!

Below is a list of some computer related devices that may need repair:
  • Multi-function printers
  • Fax machines
  • Scanners
  • UPS (battery replacement)
  • Broken cables
  • Speaker systems & headphones
  • Display monitors
  • External hard drives
  • Keyboards & mice
Device Installation & Setup

There are a multitude of peripheral devices that can be connected to today's computer and from the traditional printer to the latest smart phone, each device manufacturer has their own way of doing it. While some of these devices are "plug & play", others may require quite a bit of reading and custom configuration.

Hetzell Consulting will install, configure, and personalize any device that connects to your computer.
Network Installation & Support - (Wired and Wireless)
A network is a smart and efficient way to share computer related resources such as data files (documents, email, music, pictures and video), printers, scanners, faxes, and backup devices. Let us take the mystery out of setting up and using a home or small business network. We can recommend which type of network is right for you and provide complete installation and training.

Hetzell Consulting installs and supports both wired and wireless networks. This includes network devices such as routers, switches, hubs, modems, wireless access points, range extenders, and cabling.
System Upgrades
Hardware and software technology is constantly changing. Sometimes just upgrading a hardware or software component can meet your requirements saving you hundreds of dollars. However, there may be times when upgrading an older system would be a waste of money. Today with all the different hardware and software components available, the interaction between them is often critical for a properly operating and future upgradable system. Let Hetzell Consulting take the guess work out of what you really need and perform the correct upgrade for your situation.
Custom Built PCs & Systems
Our experience and technical prowess make us expert system builders! For business or personal use, whatever you're looking to accomplish we can design, build, install, and support the perfect solution to fit both your needs and budget.
Gaming Systems
From the hand held Nintendo DS to the high end PC, we perform the installation and repair of most gaming systems on the market today. Not sure if you should upgrade or have your old system fixed? After evaluation of the problem, we will inform you which is the more economical solution before beginning any repairs.

Computer Software Services...

Software Installs & Updates

Installing and updating software can sometimes be quite time consuming. This is especially true when the software needs to be configured to work with other devices like printers, scanners, cameras, and smart phones.

If you’re not sure how to install or configure a new software package, let us do it for you. Hetzell Consulting understands the techno-jargon contained in the manuals and the purpose for all those configuration settings. Then, once your software has been installed and configured for optimum performance, we will show you how to keep it current and compatible utilizing the manufacturer's online updates.
PC Tune-ups & Optimization

Tune-ups and optimization play a large part in the computer service industry. This is because as time goes by, many changes take place to a computer's hardware and software that the average user is not aware of. These changes are usually caused by the inadvertent installation of unnecessary software like toolbars, usage trackers, and spyware, to more technical problems like file corruption, disk fragmentation, and failing components. In addition, when system operating software and hardware device drivers are not kept up to date, compatibility problems can occur effecting performance.

If your computer is running slow or taking what seems like forever to start up and shut down, chances are it's in need of a tune-up.
Virus, Spyware, and Rogue Software Detection & Removal

Do you suspect that you may have a virus or spyware program running on your computer? There are countless malware programs on the loose and unless you have been very vigilant, the chances are good that you have a few on your computer. These programs, some bad and some benign, almost always use up valuable system resources and if action is not taken to contain or remove them, they can become quite harmful to the proper operation of your computer and your valuable data.

Using professional detection tools combined with years of experience, Hetzell Consulting can find these programs, extrapolate on how you may have got them, quarantine or remove them, and train you on what to watch out for in order to avoid future infections.
Connecting your computer to the internet or even to a home network can put your files & personal information at risk. Having properly configured security software and hardware is vital when it comes to protecting your data. We understand this all too well from working with computer forensics.
Let Hetzell Consulting evaluate your security requirements and properly setup protection for your entire system.
Email Setup

Over the last few decades, email has become the most effective way of exchanging information with friends and business associates. Besides the online email access provided by most internet providers, there are a host of powerful local pc based email programs like Microsoft Outlook, Outlook Express, Mozilla, etc. These local email programs offer additional functionality that most PC users are unaware of.

In addition to helping you setup and configure online email accounts with your internet provider, Hetzell Consulting can setup, configure, and train you on the powerful capabilities and benefits of using a local email client.
Backups & File Transfers

It goes without saying that everyone needs to have a backup plan and today there are many great options for accomplishing this. Let us evaluate your needs and help you set this up the correct way.

Want to transfer your files & programs to a different device or to a new computer? Just give us a call.
Data Recovery
Lost or damaged files? We are experts in the area. If the media is intact, Hetzell Consulting Forensics Services can recover your data.

After looking over our service categories if you have any questions or did not see what you were looking for, please contact us using one of the methods found on our Contact Us page. If we cannot help you, we will be happy to refer you to one of our reputable and professional business associates.

On-site, Remote, and Pick-up/Drop-off Service

Hetzell Consulting offers on-site, remote, and pick-up/drop-off support services. If your problem requires that your device be brought into our repair shop, we will pick it up, make every effort to complete the repairs within a reasonable amount of time, and drop it back off. Our goal is your complete satisfaction through friendly, professional, and effective service.

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Consulting and Training

Technical Consulting

We offer a full range of technical consulting services for both the home and small business. From providing basic advice on what model computer to purchase to the full design, implementation, and management of an office IT environment. If you are considering new hardware or software, looking to setup a network for sharing resources, or just want to be confidant that your data is protected we can help.

With the many different products available on the market today, it can be quite daunting for the untrained person to know what their best options are. Don’t let a biased sales person talk you into buying unnecessary products or services. Let the professionals at Hetzell Consulting provide you with unbiased recommendations, professional installation, and long term resource management.

Computer Hardware Training

Are you interested in how things work? Would you like to learn how to build or fix your own custom PC or maybe set up and configure your own home network? Sometimes just knowing how the pieces fit together can provide satisfaction and confidence. Hetzell Consulting can show you how and why computer hardware works giving you a fuller understanding and appreciation for the technical side of things.

Computer Software Training

Whether you are a novice looking to learn a new application or an advanced user needing to understand an application's higher capabilities, Hetzell Consulting offers personalized one-on-one training for almost everything computer related.

Web site development and management

Do you need a web site for a small business or to promote an event? Hetzell Consulting has the experience and expertise to get you "online" in no time at all. We'll take care of all the setup and management details and work with you to create the perfect web presence.